Working with Richard has genuinely been one of the best things we’ve ever done – it's had an amazing impact on our focus and performance
I had been struggling for a while to translate my vision for the business into reality; to get everyday life in the business connected to delivery of our mission, vision and values. I knew where I wanted to go, but just wasn’t getting the traction I wanted. The business felt stuck and I was very frustrated that I couldn’t get things moving as well as I wanted.
Richard was recommended to me ...
by another business owner, whom he'd already helped overcome similar problems in his business.
Richard took us back to first principles to re-affirm our mission, vision and values, and to get us clear on what we wanted to achieve, and our strategy for how we were going to deliver that.
Once we had that clarity, we worked with Richard to develop our plan to implement the strategy, and put in place a revised organisational structure, and a new performance management approach to ensure we delivered what we said we would.
We now have complete clarity
We now have complete clarity on what we want to achieve, and how we will deliver that. Our strategic intent is to keep ahead of the competition through product innovation, and we have a drumbeat in the business that keeps us focused on annual delivery of new market-leading products.
All of which are delivering our vision of making a massive difference to the quality of life of children with special needs.
Previously our meetings weren’t working
Probably the biggest benefit is the structured weekly meeting with the team. Previously, our meetings weren’t working, we’d no timelines, lots of talk, no action, people were frustrated, there were no guidelines.
Now everything is tied together, we know how this week leads to the quarterly promises, to the one-year milestone to the three-year ambition to the five-year courageous vision.
and have strengthened our top team
One outcome of the process has been that we have strengthened our top team to ensure we have the right people in place to deliver our strategy.
And the strategy implementation process we are following (and I recommend people don’t deviate from this) has had a significant improvement on how we function as a team. Our team communicates well, we solve issues together effectively and efficiently, and our performance is improving in all areas of the business.
Would I recommend Richard?
Richard is brilliant at helping people define and implement their strategy. If you want help in making your business vision a reality, take your business to the next level, or simply get ‘unstuck’, then I highly recommend you engage Richard to guide you through that journey.
Working with Richard to make these changes in our business has genuinely been one of the best things we’ve ever done – it has had an amazing impact on our focus and performance